Reference

Read These Terms Before You Start

These Terms & Conditions set out what you agree to when you open and use an aiaiwin account — covering how your wallet works, what we expect from you, and what you can expect from us.

Account eligibility depends on local lawbKash, Nagad, Rocket wallet rules applyOne account per personTerms updated without prior noticeBangladesh-eligible regions only
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aiaiwin Read These Terms Before You Start
TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these Terms & Conditions is unclear, or if you need to flag a concern about how they have been applied to your account, our support team can walk you through it. We handle terms-related queries through live chat, email, and our account help centre — each channel is staffed to respond to disputes, account holds, and wallet queries linked to the rules on this page.

Team online

Live Chat

Open the chat window from your account dashboard to raise a terms query directly. Responses cover account holds, wallet rule questions and eligibility concerns.

Email Support

Send a detailed message to our support address for written confirmation on any clause, account decision or wallet-ownership dispute tied to these Terms.

Account Help Centre

Browse the help centre from your account settings for step-by-step answers on bKash, Nagad and Rocket wallet rules and what triggers an account review.

HOW WE ENFORCE THIS

How aiaiwin Applies These Terms

Fairness in enforcing these Terms & Conditions means we follow a consistent process — not a discretionary one. When an account is flagged for a terms breach, the review follows documented steps before any restriction is applied. You can request a summary of any decision affecting your account by contacting support through the live chat or email channels listed above.

Wallet Verification When a bKash, Nagad or Rocket deposit does not match the account name on file, we pause withdrawal access and contact you to verify ownership before releasing funds.
Account Security Your account credentials are your responsibility under these Terms. We use OTP verification at login to reduce unauthorised access; sharing your login details is a breach.
Data Retention We retain account and transaction records as required by the Terms. You may request a summary of your data through the support email channel listed on this page.
Dispute Process Any dispute about a terms decision — including wallet holds or account suspensions — is reviewed by our compliance team. Submit your case in writing via email for a tracked response.

Common Questions About These Terms

These are the questions we get most often about the aiaiwin Terms & Conditions — covering account eligibility, wallet rules, how we handle disputes, and what happens when the terms are updated. If your question is not here, use the live chat or email channel to get a direct answer.

Yes. Every financial transaction through your account — including bKash, Nagad and Rocket deposits and withdrawals — is governed by these Terms. Wallet ownership rules apply to all of them.

Depositing from a wallet not registered in your name breaches our Terms. We will pause your withdrawal access and ask you to verify ownership before any funds are released.

No. These Terms permit one account per person. Duplicate accounts are subject to suspension, and any balance held in a secondary account may be forfeited pending review.

We publish the current version on this page. Continuing to use your account after an update counts as acceptance. Check this page periodically to stay across any changes.

Access depends entirely on your local law and the regions we currently support. We do not confirm legality for specific locations — check your local regulations before using the platform.

Submit your dispute in writing through our support email channel. Our compliance team reviews each case using the documented process set out in these Terms and responds with a tracked outcome.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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