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Know Where You Stand with aiaiwin

Your use of aiaiwin — including deposits via bKash, Nagad, or Rocket — is governed by these terms. Access and eligibility depend on your local law and the region you are in.

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How Our Terms Cover Your Account

aiaiwin Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with aiaiwin, you agree to a set of conditions that cover how your account is used, how funds move, and what conduct is expected. These terms apply to every action you take on the platform — from placing a sports wager

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to moving funds through your bKash, Nagad, or Rocket wallet. Eligibility is not universal. Whether you can access aiaiwin depends on the laws of your country or region. We do not make representations about legality in any jurisdiction; that determination is yours to make based on
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local law. If you are in a region where online betting is restricted, these terms do not grant you permission to proceed. Account ownership is individual. You may hold one account. Duplicate accounts are not permitted and may result in suspension. Your account credentials are your
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responsibility — do not share your login or PIN with anyone. Transactions processed through bKash, Nagad, or Rocket are subject to both our platform terms and the terms of those payment services. Disputes about a payment must be raised through our support channel first before escalating
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to the wallet provider. We keep transaction records and can provide a history on request through your account dashboard. We may update these terms when required. Changes take effect when posted. Continued use of your account after a change means you accept the updated terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE IT

Data, Security and Your Account Rights

We take the handling of your account data seriously. Here is how we approach the key areas that affect you directly.

Data Retention

We retain account and transaction data for as long as your account is active and for a period after closure as required by our internal policy. You can request a summary of your data at any time through support.

Cookie Use

We use cookies to keep your session active and to remember your preferences. You can manage cookie settings through your browser. Disabling certain cookies may affect how the platform functions on your device.

Account Security

Your account is protected by password and OTP verification. We recommend you do not reuse passwords across services. If you suspect unauthorised access, contact support immediately to freeze your account.

Requesting Changes

To update personal details, request data deletion, or raise a policy concern, contact our support team with your account reference. We will respond and action eligible requests within a reasonable timeframe.

REACH OUR TEAM

Contact Us About Legal or Policy Questions

If you have a question about how our terms apply to your account, our support team can walk you through the relevant policy. Reach us through any of the channels below.

Live Chat Open the chat widget from any page on aiaiwin. Our team handles policy and account questions and can pull your transaction history if needed.

Email Support Send your query to our support address for written policy clarifications. Include your account reference so we can respond with account-specific detail.

Help Centre Our help centre covers common legal and account questions — account ownership rules, wallet transaction disputes, and eligibility conditions are all documented there.

Common Legal Questions About Your Account

Real questions about how our terms work — answered plainly.

Yes. Access and eligibility depend entirely on the laws of your region. We do not determine legality for you — check your local regulations before opening or using an account.

No. Each person may hold one account only. If duplicate accounts are detected, both may be suspended. Contact support if you have an existing account you cannot access.

Raise the dispute with our support team first, providing your transaction reference. We will review the record and respond before you escalate to the wallet provider.

Contact support with your account reference and request a data summary. We will compile your account and transaction history and send it through a secure channel.

Contact support immediately. We can freeze your account, review recent login activity, and guide you through resetting your credentials and OTP settings.

Updated terms are posted on this page. Continuing to use your account after a change is posted means you accept the revised terms. Check this page periodically for updates.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Know Where You Stand with aiaiwin

Data, Security and Your Account Rights

Data Retention

Cookie Use

Account Security

Requesting Changes

Contact Us About Legal or Policy Questions

Common Legal Questions About Your Account

01 Does local law affect whether I can use aiaiwin?

02 Can I hold more than one account?

03 What happens to my bKash or Nagad transaction if there is a dispute?

04 How do I request a copy of my account data?

05 What do I do if I think someone else accessed my account?

06 How will I know if the legal terms change?

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